Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Processing time is 5-10 days, you could expect your order to arrive within that time.
For overseas deliveries, it takes 10 – 20 days or more.
You could track your order, by the way.
Go and click the My Account button above the page, i.e., on top of the navugation menu and register by filling out the form on that page you’ve been redirected to.
Prior to delivery, just go in and log in under my account, you could change every single detail of your shipping address.
When your order has been received and processed we will send you a link we’re you could track your shipment.
We don’t, we’re Payment Card Industry Data Security Standard (PCI DSS) compliant and that’s why every time you make a purchase, you will just have to key in those pieces of information to complete a purchase.
Yes, we thrive to be compliant with relevant laws issued by Califronia Department of Tax and Fee Administration (CDTFA).
Retailers engaged in business in California must register with the California Department of Tax and Fee Administration (CDTFA) and pay the state’s sales tax, which applies to all retail sales of goods and merchandise except those sales specifically exempted by law. The use tax generally applies to the storage, use, or other consumption in California of goods purchased from retailers in transactions not subject to the sales tax. Use tax may also apply to purchases shipped to a California consumer from another state, including purchases made by mail order, telephone, or Internet.
The sales and use tax rate in a specific California location has three parts: the state tax rate, the local tax rate, and any district tax rate that may be in effect.
State sales and use taxes provide revenue to the state’s General Fund, to cities and counties through specific state fund allocations, and to other local jurisdictions.
Yes, we ship worldwide for items worth $50 and above. The price of shipping will be shown in your cart before and during checkout.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
If you need to swap an item
Returns and Exchanges
- Exchanges of same value accepted
- You must contact me within 3 days of delivery
- Ship items back within 7 days of delivery
- No returns or cancellations UNLESS item is damaged upon delivery, please contact me within 3 days of receiving your order if you have any problems.
- Buyers are responsible for return shipping costs.
- If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you received an incorrect item, we’ll need photos to verify and/or to confirm which incorrect item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for incorrect items within 60 days from the date you received the order.
Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us here. We’ll resolve your issue as soon as possible!
We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.
If your item arrived damaged, we’ll need photos to verify and/or to confirm which damaged item was shipped. This helps us understand what went wrong, and helps to make sure we prevent similar issues for you and other customers in the future.
We are only able to process a refund or exchange for damaged items within 60 days from the date you received the order.
Once we receive the photos, we’ll issue a return label to you via email. Once the affected item is shipped back to our warehouse, we’ll ship you a replacement. Please reach out to our team right away by emailing us here. We’ll resolve your issue as soon as possible!
We are not responsible for any damages to any merchandise once the item has been worn, used, or washed.
Meditation williamsburg kogi blog bushwick pitchfork polaroid austin dreamcatcher narwhal taxidermy tofu gentrify aesthetic.
You may email us directky at support@justkweenin.com or contact us through this website or use our chat and we’d be happy to help you.
If we are able to edit your order, we will happily assist. Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We cannot change the shipping address for orders that have already gone out, and the U.S. Postal Service is not able to change delivery addresses once an order has been shipped. If your package was shipped via FedEx or UPS you can request a redirect, although this may cause you to incur an additional fee. Just Kweenin is not responsible for misdelivered packages if the wrong shipping address was entered during checkout, but we want to help! Email us at: help@justkweenin.com and we can work out a solution together.
No, you cannot. Once your order has been paid and it will be processed and delivered.
Yes, we accept pre-orders and we’ll get in touch with you soon as we receive your pre-order for its availability.