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Common queries answered

Frequently Asked Questions

Processing time is 5-10 days, you could expect your order to arrive within that time. 

For overseas deliveries, it takes 10 – 20 days.

  • Exchanges of same value accepted
  • You must contact me within 3 days of delivery
  • Ship items back within 7 days of delivery
  • No returns or cancellations UNLESS item is damaged upon delivery, please contact me within 3 days of receiving your order if you have any problems.
  • Buyers are responsible for return shipping costs.
  • If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Prior to delivery, just go in and log in under my account, you could change every single detail of your shipping address.

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If we are able to edit your order, we will happily assist. Unfortunately, we can only correct shipping addresses within a very small window after an order is placed. We cannot change the shipping address for orders that have already gone out, and the U.S. Postal Service is not able to change delivery addresses once an order has been shipped. If your package was shipped via FedEx or UPS you can request a redirect, although this may cause you to incur an additional fee. Just Kweenin is not responsible for misdelivered packages if the wrong shipping address was entered during checkout, but we want to help! Email us at: help@justkweenin.com and we can work out a solution together.

Yes, if it fits in the box. 

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